Privacy Policy

ClonalStem Inc. ("ClonalStem," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at clonalstem.com (the "Site") or purchase our products. Please read this policy carefully. By using the Site, you consent to the practices described herein.

1. Information We Collect

Personal Information: When you place an order, request a quote, or contact us, we may collect your name, email address, phone number, shipping address, billing address, institutional affiliation, and payment information.

Automatically Collected Information: When you visit the Site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and pages viewed. We may also collect information about how you interact with the Site using cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders and requests
Communicate with you about your orders, inquiries, and our products
Improve our website, products, and customer service
Send promotional communications (you may opt out at any time)
Comply with legal obligations and enforce our terms

3. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on the Site.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party vendors who assist us with shipping, payment processing, email delivery, and website analytics, solely for the purpose of performing services on our behalf.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of promotional communications

To exercise any of these rights, please contact us at sales@clonalstem.com.

8. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after any modifications constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

ClonalStem Inc.
Email: sales@clonalstem.com